Friday, July 04 2008

If you've tried an anger management class or anger control course for your employees, you have no doubt noticed that it failed to produce a resentment free workplace and eliminate the problems of chronic resentment. A specialized class in reducing resentment is the only way to go.  

Effects of Resentment on Work Performance:

• Distorts problem-solving to overkill or underestimates
• Increases error rates
• Deteriorates mental and physical performance, including:
  • Thought-processing and reality-testing
  • Judgment
  • Perception: We hear and see things inaccurately
  • Learning and memory
  • Creativity
• Suppresses the immune system, increasing sick leave
• Wreaks havoc in home life, raising absenteeism and distraction at work
• Inevitably leads to sub-par performance, sand bagging, backstabbing, subversion, power struggles, sabotage, and sometimes violence
• Eliminates positive passion (conviction, meaning, intensity of purpose) through compulsion to avenge or punish, which quickly deteriorates into self-righteousness and petty vindictiveness
• Makes us reactaholics. When other people "push your buttons," you’re a powerless reactor rather than a powerful actor
• Eventually ruins sex life through accumulation of the #1 block to intimacy: resentment. Declining intimate behavior makes employees more irritable and less cooperative at work
• Creates power struggles; being "right" becomes more important than efficient production
• CONTAGION: Resentment and anger are the most contagious of emotions, someone comes to work resentful, by afternoon the whole office is resentful.
• Behavior impulses usually suppressed during even the minor forms of anger arousal:
  • control/neutralize
  • warn-threaten-intimidate
  • inflict injury on feelings or body.

 

Empowered Workplace

Guaranteed to eliminate damaging resentment, anger, and the threat of violence at work.

• Understanding and organizing one’s own motivations
• Understanding and influencing the motivations of others
• Emotional regulation: The secret to success in the workplace.

Building the Powerful Self at Work

• The Laws of Power
• The Weak Modes of self
• The Power Modes of self
• Switching to Power Modes
• Staying in Power Modes
• HEALS^TM: a powerful skill to regulate anger and anxiety
• The power of responsibility v. the powerlessness of blame
• Immunity from put downs, sleights, racism, sexism
• Converting criticism into power and performance-competence